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Frequently Asked Questions



What safety measures is iluk taking during the COVID-19 pandemic?
What safety measures do I need to follow for my iluk appointment?
How do appointment requests and bookings work on iluk?
How do you choose the salons you list?
What is iluk’s cancellation policy?
How far in advance can I book an appointment with iluk?
How can I get in touch with iluk if there's a problem?
Can I book at a salon outside of Montreal or Toronto?
What if the salon can't find my booking when I arrive?
How do I pay for my appointment?
How does tipping work?
Is my payment secure?