First, set up your working hours by going to your My Profile tab and then clicking Working Hours. You can decide to enable Instant Book or Request To Book to decide how your clients book.
When you enable Instant Book
, your clients will be able to instantly book an appointment (service, time, date and payment method depending on your Settings) without you having to review the request first. Their booked appointment will be instantly blocked in your agenda.
When you enable Request To Book
, your clients will submit a request for an appointment (service, time, date and payment method depending on your Settings) through your Webpage and you will receive an in-app and email notification. You will have to review the details of the appointment request and confirm it.
If you are NOT able to accommodate the appointment request, you can either:
- suggest another day or time slot (eg: you won’t be in the client’s neighbourhood on the day they requested)
- Decline the booking and the client’s card will not be charged.
At every step of the way both you and your client will receive notifications of the steps undertaken. You can consult all your appointments in your Calendar under the Appointments tab of your iluk PRO account.
For pre-paid bookings, the client’s credit card is only charged once you accept and confirm the appointment.