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Frequently Asked Questions




What safety measures is iluk taking during the COVID-19 pandemic?
We take the health and well-being of our users and our salon partners very seriously. All salons featured on the iluk app are vetted for both their sanitary standards and safety measures. Our salon partners all abide by government regulations, and are equipped with safety equipment and sanitary supplies such as masks, hand sanitizer, plexiglass, as well as social distancing measures within the salon.
What safety measures do I need to follow for my iluk appointment?
Before booking an appointment on iluk, all users must confirm:
  • They will bring a mask to their appointment
  • They understand that a salon has the right to turn them away if they do not bring or wear a mask to their appointment
  • They do not have a fever and agree to get their temperature checked at the salon if requested
  • They do not have a cough
  • They have not suddenly lost their sense of smell or taste
  • They have not been exposed to anyone with COVID-19 symptoms and if so, have self-isolated for at least 14 days
  • They have not travelled outside of the country in the last 14 days
Safety is a collective effort. Let’s flatten the curve together!
How do appointment requests and bookings work on iluk?
When you book on iluk, a request is sent to the salon to see if they are able to get you in at your desired time. Your appointment is pending until the salon accepts the appointment request at which point iluk will send you a confirmation through email and through the app. Your credit card is only charged once the salon accepts and confirms your appointment. If the salon is NOT able to accommodate your appointment, one of two things will occur:
they will suggest another time slot as close as possible to your original request. We will notify you when the salon sends you an alternative time slot. When you accept one of the new times, your credit card will be charged and your appointment confirmed. If you decline one of the new suggested times, your request will be cancelled.
If the salon is unable to accommodate your request at all (this is rare and happens only when the salon is completely booked up far in advance!), then they will decline the booking and your card will not be charged.
How do you choose the salons you list?
We send you to salons and barbershops that we would book for ourselves and prioritize quality over quantity. That’s why you will never see all the salons of a city listed on iluk. All salons have been vetted by our team for exceeding the market’s standards and offer the best value.
What is iluk’s cancellation policy?
As a courtesy to our salon partners, we kindly ask all iluk users to cancel through the app if they are unable to make their appointment. We refund all cancellations made at least 24 hours before the scheduled appointment start-time. Due to the last-minute nature of iluk, all cancellations made less than 24 hours before the appointment start-time are non-refundable. To cancel your appointment, open the iluk App, and click on your bookings tab where you will see the option to cancel.
How far in advance can I book an appointment with iluk?
With the iluk App, you can book your last-minute appointments up to 5 days in advance.
How can I get in touch with iluk if there's a problem?
If there are any issues, feel free to send us an email at help@ilukapp.com or call us at +1 514-573-7253.
Can I book at a salon outside of Montreal or Toronto?
Right now, iluk is only available for salons in Montreal and Toronto, but we are looking to expand to other Canadian cities. Please feel free to send us an email at hello@ilukapp.com and let us know in which city you'd like to be able to use iluk next!
What if the salon can't find my booking when I arrive?
We do everything to ensure this doesn't happen. If it does, and the salon cannot accommodate you, we will give you a full refund and will try and find you another great appointment elsewhere.
How do I pay for my appointment?
You pay for your appointment directly through the iluk App. We accept all major credit cards. Easy peasy!
How does tipping work?
All the service prices listed on iluk DO NOT include gratuities. You can either add a tip in advance directly through the iluk app upon checkout, or pay the salon in cash at the end of the appointment. Our salons are awesome, so please show them some love!
Is my payment secure?
Yes! All payments are made through Stripe, our payment processor. Stripe is as secure as any in-store payment.
Who is iluk PRO for?
iluk PRO is for independent beauty, hair and wellness professionals operating a one-person business whether it’s full-time or as a side hustle. You have a team of two or more? Contact us at hello@ilukapp.com.
What is iluk PRO’s pricing?
iluk PRO offers mobile professionals accessible and affordable pricing:
  • $15.00 per month (no commitment, month-to-month subscription)
  • $10 per month for an annual subscription (one-time payment of $120.00)
Can I try iluk PRO for free before committing?
Absolutely! Discover iluk PRO with a free 14-day trial.
How do my clients book an appointment on iluk PRO?
When you sign up for iluk PRO, you will receive your own personal booking link and webpage that you can share with your clients, or add to your Instagram profile. When clients click on your link, they will see your list of services which they can then book. You can find your Webpage Link in the Settings tab of your iluk PRO account.
How do bookings work on iluk PRO?
First, set up your working hours by going to your My Profile tab and then clicking Working Hours. You can decide to enable Instant Book or Request To Book to decide how your clients book. When you enable Instant Book, your clients will be able to instantly book an appointment (service, time, date and payment method depending on your Settings) without you having to review the request first. Their booked appointment will be instantly blocked in your agenda. When you enable Request To Book, your clients will submit a request for an appointment (service, time, date and payment method depending on your Settings) through your Webpage and you will receive an in-app and email notification. You will have to review the details of the appointment request and confirm it. If you are NOT able to accommodate the appointment request, you can either:
  • suggest another day or time slot (eg: you won’t be in the client’s neighbourhood on the day they requested)
  • Decline the booking and the client’s card will not be charged.
At every step of the way both you and your client will receive notifications of the steps undertaken. You can consult all your appointments in your Calendar under the Appointments tab of your iluk PRO account. For pre-paid bookings, the client’s credit card is only charged once you accept and confirm the appointment.
How do I add a “Book” button on my website?
If you have a website, you can also add your booking link there. Contact us at hello@ilukapp.com and we’ll hook you up with a Book button for your website!
How do my clients pay for their appointments?
You have total control over how you’d like your clients to pay for their appointments. You can have clients pre-pay for their appointment in advance by credit card, or you can accept payment at the end of the appointment, either by cash or by charging the client’s credit card through your iluk PRO app. You can also decide to be cash-only. The choice is yours! You can set your payment options in the Settings tab of your iluk PRO account.
How do I get paid when my clients pay by credit card?
To begin accepting credit card payments, you must first connect your bank account through Stripe within the Settings tab of your iluk PRO account. Stripe is our payment processor (it’s the best in the industry in terms of security!). When clients pay by credit card, the amount is then transferred to your bank account within 5 business days.
Can I request a deposit from clients?
Yes! Before accepting a booking from a client that wishes to pay after their appointment, you can ask them for a credit card deposit. You can set up the deposit amount in the Settings tab of your iluk PRO account. This is a great feature for first time clients!
Can I set up a cancellation fee on iluk PRO?
Yes! You can impose a cancellation policy for credit card bookings. Go to the Settings tab on your iluk PRO account where you can then input the specifics of how you’d like your cancellation policy to work (e.g., if a client cancels within 2 hours of the appointment, they are charged a 25% penalty fee).
I service multiple cities, towns or neighbourhoods, how does that work?
You can set up different cities, towns and neighbourhoods from which you want to accept bookings. To do this, go to the Service Areas tab in your iluk PRO account and click “Add New Area”. You’ll be able to search by city, municipality or neighbourhood!
How do I cancel my iluk PRO subscription?
You can cancel your iluk PRO subscription in the Subscription tab of your iluk PRO account. Disable the Auto Renew toggle and your card will not be charged for the next payment cycle.
How do I permanently delete my iluk PRO account?
To permanently delete your account with us, email us at hello@ilukapp.com
How do tips work?
If you have enabled credit card payments, clients can either tip in advance or leave a cash tip at the end of their appointment.
How do I get notified that an appointment has been made?
When a client makes a booking with you, you will be notified by email, by text message, and push notifications in the iluk PRO app. You can see all confirmed appointments in the Calendar tab of your account and in list form in the Appointments tab.
Can I set up a 2-way sync with my personal calendar?
You can sync your Google calendar with iluk PRO’s calendar. When you do this, all iluk appointments will also appear in your Google calendar, and all of your other Google calendar events will show up as blocked off in your iluk Calendar. We do not yet integrate with iCal or Outlook.